We reply by email on business days, Monday through Friday, Eastern time. Pick the inbox that matches your question so it reaches the right person on the first try. If you are not sure, write to support@rapptrlabs.com and we will route it.
§ 01Product and project help
Questions about the Platform, your account, an active Project, delivery, or anything that is not working the way you expect.
§ 02Billing and cancellations
Invoices, receipts, payment methods, and cancelling your Subscription. You can also cancel at any time from your billing portal.
§ 03New Requests and Estimates
Describe the work you want done and we will reply with a written Estimate. You can also submit a Request directly in the Platform.
§ 04Legal notices and security
Formal notices under the Terms of Service, privacy and data requests, and reports of suspected security issues.
§ 05Mailing address
D & A Technologies LLC, doing business as Rapptr Labs
200 W. 41st St.
New York, New York 10036
§ 06Policies
Our Terms of Service cover Subscriptions, Estimates, Projects, and payment. Our Privacy Policy explains how we handle your data.